Refunds and cancellations

Hosts choose one of three policies. The one that applies is shown on the page.

• Flexible: Free cancellation up to 24 hours before the start time.
• Moderate: Free cancellation up to 3 days before the start time.
• Strict: Free cancellation up to 7 days before; 50% refund after that.

If a host cancels, including for weather or safety, you receive a full refund and priority to re-book. Request-to-book experiences that are not confirmed within 12 hours are refunded in full automatically.

• The grower accepts or declines a paid order within 24 hours. If they decline or do not answer, you are refunded in full automatically.
• You can cancel until the grower accepts, with a full refund.
• From acceptance until 14 days after completion you can open a dispute with photos. The grower has 72 hours to respond; our team then decides and refunds in full or in part where it is due.

Refunds are issued to the original payment method. Banks usually show them within 5 to 10 working days. Every refund is recorded against your order, and you can see its status under your orders.

Use our contact page. Your statutory consumer rights are not affected by this policy.